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Help Centre
Everything you need to know
Still stuck? Book a live demo and we'll answer your questions on a screen-share.
Is there a free demo?
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Yes — the RASCODEX team will walk you through Fulfillio on a live screen-share and set up a sandbox workspace so you can connect a test marketplace account before you commit.
Which marketplaces does Fulfillio support?
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Fulfillio ships with native OAuth integrations for eBay, Amazon and Shopify. Additional channels and carriers (Etsy, Walmart, Royal Mail, DPD, DHL, UPS and more) are available — and Enterprise customers can request custom integrations.
Can I connect multiple accounts of the same marketplace?
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Yes. You can connect unlimited eBay, Amazon and Shopify stores under one Fulfillio workspace. Each account is tracked independently for orders, messages and payouts.
How does inventory sync work?
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Items, packages and price lists live inside Fulfillio. As orders are pulled from connected marketplaces, stock levels are decremented and surfaced on the inventory dashboard. Purchase orders received into stock top them back up — keeping every channel honest.
Is my marketplace data secure?
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Fulfillio uses each marketplace's official OAuth flow — we never store passwords. All credentials and tokens are encrypted at rest and in transit, and access is governed by role-based permissions inside your workspace.
Who builds and supports Fulfillio?
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Fulfillio is built and supported by RASCODEX. You can reach the team directly at fulfillio@rascodex.com or +92 320 8667932 for onboarding, support or custom development.
Does Fulfillio support multiple Amazon seller accounts?
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Yes. You can connect as many Amazon seller accounts as you need under a single Fulfillio workspace. Each account syncs orders, messages and inventory independently.
Can I print Royal Mail, DPD or DHL labels directly from Fulfillio?
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Yes. Fulfillio supports bulk label generation for Royal Mail natively, with DPD, DHL and UPS available as extended carrier integrations. Labels can be printed in bulk from the orders queue in a single click.
How long does it take to connect a marketplace account?
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Connecting eBay, Amazon or Shopify takes under two minutes using the official OAuth flow. No API keys or developer credentials are required — just authorise access and orders begin flowing immediately.
Does Fulfillio sync inventory quantities back to marketplaces?
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Fulfillio maintains accurate stock counts across all connected accounts. As orders are received and purchase orders are fulfilled, quantities are updated so your listings stay honest.
Is there a minimum contract or lock-in period?
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There is no long-term lock-in. Plans are flexible — contact the RASCODEX team to discuss the arrangement that suits your business.
What happens if a marketplace API goes down?
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Fulfillio queues sync operations and retries automatically. You'll see any affected orders flagged in the dashboard and can manually trigger a re-sync once the marketplace API is restored.
Can Fulfillio generate invoices for my orders?
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Yes. Fulfillio includes a built-in invoicing module where you can generate invoices, mark them as paid, and schedule automatic payouts to suppliers — all from the same workspace.
Does Fulfillio have a mobile app?
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Fulfillio is a web-based platform optimised for desktop use by warehouse and operations teams. A mobile-responsive view is available for on-the-go access.
✦ Still have questions?
Talk to the RASCODEX team.
Book a 20-minute walk-through, or message us on WhatsApp for a quick answer.